Duplicate contacts

This page lists contacts that the system thinks might be the same. Use it when you want to clean up duplicate entries.

What's on this page

• Search: input field at the top (placeholder “Search by name, email, etc…”). Use it to filter the list.
• Duplicate contacts table: each row shows the contact’s name (with type badge), email, phone number, address, and a count of how many visible duplicates it has.
• Actions dropdown (three‑dot icon): offers View duplicates to open the merge screen, and Ignore as duplicate to hide the contact from duplicate lists.
• Ignore duplicate modal: asks you to confirm before the contact is marked as ignored; buttons Cancel and Ignore as duplicate.

Common tasks

View duplicate contacts for a specific contact

1. Find the contact in the list (use the Search field if needed).
2. Click the three‑dot icon on its row.
3. Choose View duplicates. The app opens the merge page where you can combine the contacts.

Mark a contact as not a duplicate

1. Locate the contact’s row.
2. Click the three‑dot icon and select Ignore as duplicate.
3. In the pop‑up, click Ignore as duplicate to confirm. The contact disappears from the list.

Search for duplicate contacts

1. Click the Search field at the top.
2. Type part of the name, email, or address.
3. The list updates automatically; if nothing matches you see “No duplicates found”.

Good to know

• Only contacts that are not hidden are counted; hidden duplicates are excluded from the duplicate count.
• The duplicate count shown next to the name refers only to visible duplicates.
• After you ignore a duplicate, the list refreshes automatically and the ignored contact is no longer shown.
• Ignoring or merging contacts requires the rights to modify contacts in your organisation.